Frequently asked questions

Getting started with IMEbase

How can I learn if IMEbase is a good fit for my business?

The best way to evaluate IMEbase for your business is to contact us to talk about your processes, followed by a free software demonstration.

Can I try IMEbase for free?

We offer a free 30-day trial to IME companies. IMEbase is always free for requestors and physicians to use.

What do I need to install?

Nothing. IMEbase is hosted software--it works entirely within your web browser. It works with any modern browser on your Windows, Mac, or Unix/Linux machine.

Is training available?

Yes. All new IMEbase customers receive customized training for their business, as well as training materials they can keep or share with their partners. On-site training is available. Contact us to learn more about training options.

How can I cancel?

You may cancel anytime. There are no long-term contracts. Upon cancellation, we can provide your data to you in CSV format, which you can open in Excel or a similar tool.

Can you customize IMEbase for my company?

While IMEbase is created to advance the best-practices in the industry, we understand you may want to do some things differently. Most of these choices are easily accommodated by configuring IMEbase.

Can I export my data?

Yes, using a feature right in IMEbase, you can save the information in each case to PDF format, which you can open with Acrobat. We can also provide a full export of all data in CSV format, which you can open in Excel.

Security and reliability

Who can see my data?

By default, only users in your organization can see your company's data, and your requestors can see only the cases they have requested. However, you can configure IMEbase to securely share data with partners of your choice. You can Learn more about keeping your claimant data secure.

How do you protect my data?

IMEbase is securely hosted in our data center, located at Qwest, the premier data center in the midwest. Innova Partners manages the security of your data. As a leading technology provider to the healthcare industry, we are trusted to handle data securely for millions of patients. You might want to read more information for IT Professionals.

Pricing

How do you charge for IMEbase?

Pricing for IMEbase is calculated by the number of people in your company that will use IMEbase. Contact us for a quote.